Design and launch of a self-service locker network for parcels and storage, from choosing the hardware to running it day to day.
Sector
Logistics and retail
Our role
Strategy, design and setup
Delivery
End to end, from concept to live operation
The brief
Customers needed to send, receive and store items without waiting for staff or opening hours. The network had to run reliably around the clock, take payments on its own, and give the operator a clear view of every site.
What we delivered
- Locker hardware selection and supplier management
- Software integration for bookings, access codes and customer notifications
- Online payments and customer self-service
- Site planning, installation and commissioning
- Operational dashboards for occupancy, revenue and site performance
Our approach
We treated the lockers as a product, not just hardware. We designed the customer journey first, chose technology that fit it, and built the reporting needed to run and grow the network with confidence.