Transforming retail outlets into fully counterless operations: customers serve themselves at kiosks, staff roam with mobile devices, and every channel works together.
Focus
Counterless outlets and self-service
Includes
Kiosks, mobile staff devices, omnichannel
For
Retail, postal, FX and service outlets
Why go counterless
Fixed counters create queues, tie staff to one spot and take up valuable floor space. A counterless outlet puts routine transactions on self-service and frees staff to help customers wherever they are, so you serve more people, faster, in a more welcoming space.
The building blocks
Self-service kiosks
Kiosks for purchases, payments, orders, collections, returns and service requests, with card and mobile payments.
Roaming staff on mobile devices
Staff carry handheld POS and tablets to sell, take payments, check stock and help customers anywhere on the floor.
Omnichannel journeys
Start online, finish in store: click-and-collect, endless aisle, digital receipts and one customer account.
Smart lockers
Contactless collection for orders and parcels, 24/7.
Queue and footfall insight
Virtual queuing and AI people counting to plan staffing.
Back-office integration
Kiosks and devices linked to stock, payments, CRM and finance in real time.
How we deliver it
- Customer journey design for every type of transaction
- Store layout and change management for staff
- Kiosk, device and software selection, with an independent view
- Integration with POS, stock, payments and CRM
- Pilot in one outlet, measure, then roll out across the network
How we work
1
Journey
Map today’s transactions and design the counterless customer journey.
2
Pilot
Fit out a pilot outlet with kiosks, devices and integration.
3
Measure
Track queues, transaction times, sales and customer feedback.
4
Roll out
Scale across outlets with training and support.